Family Mentor

Posted: Tuesday May 28, 2024

Goal of the Position:

This assignment provides one-to-one support for parents/caregivers, children, and youth through engagement in various activities that wrap a circle of support around a family. Each assignment will have unique tasks and will be tailored to family's needs based on conversations with the family, worker and volunteer.

Family Mentors will support the safety and well-being of children and youth by providing support, friendship, and encouragement to the parents or guardians. They will role model positive parenting to enhance the parent/caregiver’s parenting skills and will help reduce isolation by providing support to the family in everyday life activities.

Some examples of activities that the assignment could include:

  • creating a weekly menu then grocery shopping and cooking a meal together.
  • researching groups/activities together.
  • interacting with a child while the parent focuses on daily household tasks.

helping with home organization or creating a plan for that together.

Preferred Qualifications:

Volunteers are carefully screened for involvement as a Family Mentor. The following is a list of skills considered in the selection and matching process for this position.

  • Demonstration of personable skills such as honesty, warmth, sensitivity, support, consistency, patience, endurance, empathy, understanding, encouragement, as well as react non-judgmentally, respectfully, and objectively.
  • Experience working with children and ability to build on their knowledge of child development.
  • Ability to maintain boundaries, professional relationships and understand that you are a representative of the Agency.
  • Ability to provide companionship/friendship to reduce individual and family isolation and to engage in the development of a trusting relationship.
  • Patient, flexible with strong problem-solving skills and experience working with families with complex needs or in crisis.
  • Ability to communicate effectively and able to build relationships with diverse groups of people.
  • Understanding of equity, diversity and inclusion and its impact on working with children, youth and families.
  • Ability to provide own transportation to the assignment; and if possible, access to reliable vehicle to transport the children, youth and parents/caregivers as needed while on assignment (while having access to a vehicle is not mandatory, it does make it easier to find an assignment match. It is also easier to access community locations with family members).
  • Previous experience in mentoring or working one-on-one with children/youth/families is very helpful in this role.

General awareness of the Child Welfare system is helpful


  • Support parent/caregiver with social or life skills by providing positive role modeling in a variety of activities that can build on existing skills and reduce isolation.
  • Support could involve connecting with the parent/caregiver over a cup of coffee to reduce social isolation and provide emotional support and encouragement.
  • Assist parent/caregiver by engaging with them in community-based or in-home activities that support positive-parenting, self-care, mental and physical well-being and other activities that wrap supports around the family.
  • Role model and provide support with problem solving, time-management and organizational skills to assist with managing daily homelife activities such as housecleaning, menu planning, and de-cluttering spaces.
  • Provide support by participating in early learning and play activities with children, to provide the parent/caregiver time to focus on household activities or other specific tasks.
  • Support could include menu planning, shopping for grocery items and then cooking a meal together to support a parent in making healthier eating choices or learning to cook for their family.
  • Initiate contact with the worker when needed, provide ongoing feedback on goals and activities and participate in family meetings as requested.
  • Work collaboratively and respectfully with staff and family members who are supporting child/youth and maintain consistent communication with worker and Volunteer Services by submitting monthly reports, mileage and expense forms and other communications as required.
  • Use an equity lens with a respectful and inclusive approach.
  • Be sensitive to all unique needs of the children, youth, parents and caregivers in the family.
  • Use judgement to determine when or if any additional support from the worker is needed.
  • Maintain and role model boundaries in the volunteer and client relationship – if in doubt connect with worker or Volunteer services.
  • Be punctual, reliable and understanding of last-minute changes.
  • Be respectful of the child, youth and family’s privacy at all times.
  • Each assignment will be unique and specific to the needs of each family, the focus will be to help improve the home environment to support the safety and well-being of children and youth.
  • Reflect the Agency’s Core Values, which are Open, Respectful, Caring, Honest, Collaborative.

Time Frame: 2-4 hours per week

Commitment: 6 months to 1 year

This role would be of interest to you if you:

  • Have good active listening skills and the ability to show empathy.
  • Understand the impact of social isolation and poverty on individuals.
  • Are patient, can show empathy for others and have a non-judgmental approach.
  • Have knowledge of community resources and an ability to access them.
  • Are accepting of different lifestyles, values, and cultures.
  • Understand that last-minute changes or cancelations can occur for various reasons.
  • Have good problem-solving skills.
  • Are welcoming and passionate about supporting family wellbeing in our community.


  • Knowledge that you are working to help keep or reconnect children with their parents, fulfilling a relevant need for our community members, and are making a difference in someone’s life
  • Satisfaction in providing a child/youth with positive adult role modeling.
  • Positively impact someone’s self-esteem, build their social skills/ life skills and reduce social isolation for families.
  • Understanding of Child Welfare and its practices
  • Practice recording/reporting skills
  • Reimbursement for Expenses
    Appreciation for your work to support families in our community.
  • Build your network and gain future references.
  • Orientation, Training, and support from staff.