​Access to Information and Disclosure


Family and Children's Services of the Waterloo Region (FACS Waterloo) provides access to information and disclosure to individuals who have received, or are currently receiving services.

You will be required to complete the form found in the link below. In addition, you will be asked to provide photo identification before receiving your information.

Request for Access to Information/ Records Disclosure

To request Access to Information or Disclosure contact the Records Disclosure Unit.

Phone:  519.576.0540 ext. 3500

Mail: Records Disclosure Unit
         200 Ardelt Ave.,
         Kitchener, ON,
         N2C 2L9

Email: RD@facswaterloo.org

Or bring the form to main reception at 200 Ardelt Rd, Kitchener or 168 Hespeler Rd, Cambridge.