Family and Children's Services of the Waterloo Region & Family and Children's Services Foundation

Privacy Policy

Effective date: November 05, 2018

Family and Children's Services of The Waterloo Region and Family and Children's Services Foundation ("us", "we", or "our") operates the website along with other online communication tools.
This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our website along with our other online applications and the choices you have associated with that data.
We use your data to provide and improve our communication to you. By using our website and other online applications, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from

Information Collection And Use
We collect several different types of information for various purposes to provide and improve our communications to you.

Types of Data Collected

Personal Data
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:

     • Email address
     • First name and last name
     • Phone number
     • Address, State, Province, ZIP/Postal code, City
     • Cookies and Usage Data

Usage Data

We may also collect information on how our communications to you is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our website or online applications that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Tracking & Cookies Data

We use cookies and similar tracking technologies to track the activity on our website and online applications and hold certain information.
Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our online presence.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our online platforms.

Examples of Cookies we use:
     • Session Cookies. We use Session Cookies to operate our Service.
     • Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
     • Security Cookies. We use Security Cookies for security purposes.

Use of Data

Family and Children's Services of the Waterloo Region & Family and Children's Services Foundation uses the collected data for various purposes:

      • To provide and maintain online communication
      • To notify you about changes important to you
      • To allow you to participate in interactive features of our online applications when you choose to do so
      • To provide customer care and support
      • To provide analysis or valuable information so that we can improve our online presence
      • To monitor the usage of our online communication
      • To detect, prevent and address technical issues

Transfer Of Data

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.
If you are located outside Canada and choose to provide information to us, please note that we transfer the data, including Personal Data, to Canada and process it there. However, the information may be stored on servers located outside of Canada.
Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.
Family and Children's Services of The Waterloo Region and The Family and Children's Services Foundation will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy. Transfer of your Personal Data will only take place to an organization or a country in two scenarios
-Servers for those online applications are located outside of Canada
-You give consent for you data to be used on other applications controlled by organizations other then us that we use.

Disclosure Of Data

Legal Requirements
Family and Children's Services of The Waterloo Region may disclose your Personal Data in the good faith belief that such action is necessary to:

     • To comply with a legal obligation
     • To protect and defend the rights or property of Family and Children's Services of the Waterloo Region
     • To prevent or investigate possible wrongdoing in connection with the Service
     • To protect the personal safety of users of the Service or the public
     • To protect against legal liability

Security Of Data

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Service Providers

We employ third party companies and individuals to facilitate our online communications ("Service Providers"), to provide communications on our behalf, to perform communication-related services or to assist us in analyzing how our communication is used.
These third parties have access to your Personal Data on our behalf and may disclose or use it for other purposes.
The following are our current third party service providers
-Constant Contact
-Survey Monkey
-Forms Site
-Canada Helps
-Google Analytics
-Google Maps


We use third-party Service Providers to monitor and analyze the use of our online communications platforms.
     • Google Analytics
Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our website. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.
You can opt-out of having made your activity on the website available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.
For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page:

Links To Other Sites

Our website may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services or servers.

Changes To This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
We will let you know via email and/or a prominent notice on our website, prior to the change becoming effective and update the "effective date" at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

     • By phone number: (519) 576-0540
     • By email:


Family and Children's Services of the Waterloo Region & Family and Children's Services Foundation provides access to this site to provide information about the CAS of Waterloo Region/ Foundation and the services it provides.

We have made every effort to ensure that the information contained in this website is accurate. However, the decision to use any information referenced here is the responsibility of each user or organization. This website and all content provided on this website is protected by copyright, trademark and other applicable intellectual property and proprietary right laws and is owned controlled or licensed by Family and Children's Services of the Waterloo Region & Family and Children's Services Foundation. You may download, use and copy the materials found on this website for your personal, non-commercial use only, provided that all copies bear any copyright, trademark, or other proprietary notice.

This website may contain information, material, content or links to other web sites that are not under the control of Family and Children's Services of the Waterloo Region & Family and Children's Services Foundation. The linked sites are independently developed and are simply provided for the sole convenience of the user. It is prohibited to link other sites with this website without Family and Children's Services of the Waterloo Region & Family and Children's Services Foundation prior written permission.

The terms and conditions of this website shall be interpreted and governed exclusively by the laws of the province of Ontario and the laws of Canada applicable thereto.

Changes may be made at any time to this website, to these terms and conditions and to the information contained herein.