Welcome to The Family Centre

COVID19 ALERT

Hello Partners and Community Members,

In regards to the evolving situation with COVID-19 outbreak, we have made the following decisions.

(i) The Family Centre is closed to the public until further notice.

(ii) We recognize that each partner agencies has the autonomy to make their own decision, however, we will not allow the public (e.g., clients and community members) to enter the building even if the partner agencies determine to keep their operations running

(iii) Should you as our partner agency continue with your operations, please take all precautionary measures as per the Public Health Agency’s guidelines. Further information about appropriate measures can be found on the following website.

Public Health Ontario

(iv) Also, as mentioned earlier, we have established a screening protocol which everyone from partner agencies must pass every time they enter the building. I am attaching the screening tool that is currently being used by our reception staff. Please make sure that you access the Family Centre from the main entrance. Screening questions

(v) And lastly, we are limiting our hours of operations from Monday to Thursday from 8:30am to 8:00pm and Fridays from 9:00am to 8:00pm. Hence, as a partner agency we require you to align your hours operations with these changed hours.

Should you require further information or clarification, please do not hesitate to contact me.

Kind Regards,
Santiago Grande

SantiagoGrande
Family Centre Manager
t:519-576-0540 x2762

Better Together at The Family Centre

Imagine a place where community groups and organizations work cooperatively to help children and families learn, share, and connect with others. The Family Centre is a very special place that does all that and more. It provides a welcoming, safe environment that focuses on the positive and helps build the strengths, wellness, and resiliency of children, youth, and families in our community.

The Family Centre is a bright and colourful facility owned and operated by Family and Children’s Services of the Waterloo Region. The Family Centre works with our community in a number of ways:

• In-House Partners: There are a number of organizations that run their services, supports, and programs out of our centre
• Community Partners: We work with a number of community organizations to bring important programs into The Family Centre
• Community Rentals: We have a variety of spaces - from 4 to 250 capacity - that we rent to community groups and organizations
• Special Projects: The Family Centre is home to a number of innovative projects to support children, youth, and families

Click a menu item to the left to navigate around our website and learn more about how you can connect with The Family Centre!

The Family Centre Operating Hours and Contact Details

Our Story

In 2001, Family and Children’s Services of the Waterloo Region joined together with families and community partners to talk about building a united, connected community for children and families where children would be safe, healthy and loved.

This was the beginning of The Family Centre where connections, relationships, and partnerships are made. It’s a place where children and families can find the programs and services they need to help them in growth, development, recreation, and educational achievement.

For Family and Children’s Services, working closely with community partners helps to develop prevention programming, enhances early identification of families requiring assistance, and provides a better response to the needs of children and youth at risk of harm.

The Family Centre helps children and families:

• identify and build on strengths they have
• expand the range of services available in making change
• seek greater stability and permanence for children and youth with family or alternative caregivers
• enhance the future life chances and opportunities for growth, development, recreation, and educational achievement