System Navigator
System Navigator (Men & Male-Identifying Focus)
Job Type: 1 Fulltime position, In Person/Community-Based
Hours of Work: 37.5 hours per week, some weekends and evenings are required
Wage: $25.00 per hour
12-Month Contract: June 2026 - May 2027
The System Navigator provides individualized, culturally responsive, and trauma-informed support to men and male-identifying individuals as they navigate complex and intersecting service systems. These may include mental health, addictions, housing and homelessness supports, income assistance, employment services, disability services, child welfare, and the justice system.
This role emphasizes equity, accountability, and strong professional boundaries while addressing the unique experiences and barriers faced by men and male-identifying clients. The Navigator balances direct client support with system-level awareness, contributing insights that strengthen internal practices and improve cross-sector collaboration to better serve this population.
Job Responsibilities:
- Provide one-on-one navigation support to individuals with complex needs
- Conduct strengths-based assessments and coordinate access to services
- Assist with applications, documentation, and appointments (including accompaniment when needed)
- Support client self-advocacy and understanding of systems
- Build trust with individuals who may be disconnected from or distrustful of systems
- Use culturally responsive, gender-aware, and trauma-informed approaches
- Support group programming and collaborate with community partners
- Advocate for clients while maintaining professional boundaries
- Identify systemic barriers and participate in case conferences and cross-sector collaboration
- Maintain accurate, confidential records and contribute to reporting
- Engage in supervision, professional development, and uphold organizational standards and ethics
Qualifications and Experience:
- Lived experience as a man or male-identifying individual
- Familiarity with Federal, Provincial and primarily Waterloo Region specific systems and resources
- Post-secondary education in a related field or equivalent experience
- Minimum 2-3 years of relevant experience
- Knowledge of social, health, justice, or disability systems
- Strong equity-based and trauma-informed practice skills
- Excellent communication and documentation skills
- Able to maintain confidentiality, privacy, compliance and professional ethics
- Crisis intervention/de-escalation skills and experience
- Case Management /database experience
- Experience working with newcomers, refugees, racialized communities or marginalized populations
- Language requirements/strong assets (Arabic, Urdu, Pashto, etc.)
- Valid driver’s license required
- Police/Vulnerable sector check required
- First Aid/CPR certification
- Legal eligibility to work in Canada
Application Process
The Resilience Project Partners is committed to a diverse, inclusive, equitable and accessible workplace. We encourage applications from Indigenous and Racialized people, women, 2SLGBTQIA+ people, and people with disabilities
In addition to your resume, email a two-page summary detailing how your skills, experience and education will contribute to your success in this position.
Please submit resumes and two-page summary to: Resilienceproject@facswaterloo.org no later than 5:00 pm on June 3, 2026.
Accommodation
We are committed to a selection process and work environment that is inclusive and barrier free. Accommodation will be provided in accordance with the Ontario Human Rights Code. Applicants need to make any accommodation requests for the interview or selection process known in advance by emailing Resilienceproject@facswaterloo.org. We will work with the applicant and the interview committee to arrange reasonable and appropriate accommodation for the selection process which will enable you to be assessed in a fair and equitable manner.
We thank all candidates for their interest however only those selected for an interview will be contacted, no phone calls please.