Family Centre Administrative Assistant

Family & Children’s Services of the Waterloo Region is a community organization legally mandated to respond to and work together with families, their supports, and our communities to protect and care for children who have been abused or neglected, or who are at risk of being abused or neglected.

Our Agency is fully committed to creating a diverse, inclusive, equitable and accessible workplace that supports employees to be authentic and fully engage in shaping a healthy workplace and community where children, youth and families thrive.

Why work for us?

• Flexible working model
• Employer paid group insurance health & dental benefits
• Employee and Family Assistance Plan
• Generous vacation policy
• Two float days per calendar year
• OMERS Pension, with employer and employee sharing premiums equally
• Competitive mileage reimbursement

To continue to support the work that we do, the Agency is looking for a full time Family Centre Administrative Assistant to join our team to fill an existing vacancy.

The Family Centre Administrative Assistant provides administrative and customer service support to the Family Centre, supporting its vision of collaboration and community development for at‑risk children and families in the local community. Working closely with the Facilities Manager, this role helps ensure a welcoming, well‑organized, and responsive environment for community partners, families, and visitors.

• Oversees daily administrative and customer service operations of the Family Centre, including bookings, contracts, tours, and facility readiness.
• Coordinates audiovisual and technology support for renters in collaboration with IT services.
• Provides comprehensive administrative support to the Family Centre Manager and project teams, including meeting coordination, documentation, registration, and reporting support.
• Assists with Family Centre communications, including newsletters, social media, website updates, and promotional materials.
• Acts as back‑up support for reception services as required.

Knowledge, Skills, and Qualifications:

• College diploma preferred, or secondary school diploma combined with relevant experience.
• Sound working knowledge of computers - Windows, Microsoft Word, and Excel essential; Publisher and other design software an asset; experience on social media platforms an asset.
• Excellent interpersonal and communication skills, with strong organizational abilities.
• Demonstrated customer service and problem-solving skills.
• Experience working from an equity perspective with marginalized communities.

Employment at Family & Children's Services of the Waterloo Region is conditional upon the verification of credentials and employment, a satisfactory police check, and a satisfactory Child Welfare check.

Salary Range: $50,386.23- $60,890.10 per annum (Office & Clerical, Grade 5)

Hours of Work:  34 hours per week

Article 15 applies to internal applicants.

Application Process:

Interested internal applicants are invited to submit a resume to internal.resume@facswaterloo.org, no later than 4:00pm on March 4, 2026 quoting posting #008-2026.

Interested external applicants are invited to submit a resume to resume@facswaterloo.org, no later than 4:00 pm on March 4, 2026, quoting posting #008-2026.

Diversity, Equity, and Inclusion:

Family & Children’s Services is committed to a diverse, inclusive, equitable and accessible workplace. We encourage applications from Indigenous and Racialized people, women, 2SLGBTQIA+ people, and people with disabilities to ensure we get the best, most creative talent on our team. If you feel comfortable making it known, you may choose to self-identify as member of a designated group. Any information directly related to you is kept confidential and used in a safe manner to inform our recruitment process towards being an equal opportunity employer.

Accommodation at Family & Children’s Services of the Waterloo Region:

We are committed to a selection process and work environment that is inclusive and barrier free. Accommodation will be provided in accordance with the Ontario Human Rights Code. Applicants need to make any accommodation requests for the interview or selection process known in advance by contacting the Human Resources Department at 519-576-1329 or hr@facswaterloo.org. Human Resources will work with the applicant and the interview committee to arrange reasonable and appropriate accommodation for the selection process, which will enable you to be assessed in a fair and equitable manner.