Service Director

Posted: Friday August 11, 2023 Close Date: Tuesday August 22, 2023 Posting ID: JP#023-2023

The Agency currently has a permanent full-time Service Director position available.

The Service Director works on developing and maintaining the most effective range of services and accountable business practices possible in the circumstances to ensure that children requiring protection are protected, and that the circumstances causing the need for protection are alleviated; through these services to assist in achieving the vision and mission of the agency.

Family & Children’s Services is committed to a diverse, inclusive, equitable and accessible workplace. We encourage applications from Indigenous people, women, LGBTQIA+ people, people of colour, and people with disabilities to ensure we get the best, most creative talent on our team. Please submit your application and self-identify in your cover letter.

Major Position Responsibilities:

  • Works to ensure staff provide culturally relevant and identity affirming services to children, youth, and families.
  • Ensures service compliance with all relevant legislation, including the CYFSA, An Act Respecting First Nation, Inuit and Metis Peoples, Ontario Human Rights Code etc.
  • Ensures that Provincial recommendations from One Vision One Voices and OACAS 2SLGBTQIA+ Guidance Documents are implemented in services to families.
  • Represents the agency in the community, at meetings and forums, OACAS, other associations and stakeholder meetings.
  • Engages and develops relationships with community organizations to identify opportunities for improving community collaboration and partnerships building on the agency’s accountability to the broader community.
  • As a member of the Senior Leadership team, works collaboratively with Senior Leadership colleagues and Executive Leadership
  • In collaboration with Service Staff accurately assesses involvement of children and youth encountering the Society.
  • Provide supervision to staff and completes performance appraisals according to Agency policy.
  • Demonstrates leadership by being a positive collaborator within and external to the Agency, actively participating on internal and external committees.
  • Contributes to the recruitment and selection of staff who meet established qualifications and who demonstrate an affinity for the vision and mission of the Agency.
  • Remains current by actively engaging to improve knowledge and understanding relevant to equity concerns to improve outcomes for children and youth.
  • Promote positive work environment by leading conversations about Equity, Diversity, Inclusion, and Anti-Racism.

Knowledge & Skills Required:

  • MSW/BSW or equivalent.
  • Five years of management experience, including staff supervision, in a child protection agency.
  • Understanding cultural attachment and permanency through an anti-oppressive lens.
  • Understanding of Truth and Reconciliation and the Calls to Action.
  • Understanding of Anti- Black Racism and its impacts on Communities.
  • Additional management experience in other human service organizations an asset.
  • Proven leadership and planning abilities.
  • Effective oral and written communication skills.
  • Effective written and oral communication skills.
  • Valid G Ontario Driver’s License with access to reliable vehicle.
  • Acceptable Vulnerable Persons Criminal Record Check and Driver’s Abstract.

Salary Range:

$102,658.74 - $129,432.58 per annum

Management & Excluded Grade 16

Application Process

Interested internal applicants are invited to submit a resume to, no later than 4:00pm on August 22, 2023, quoting posting #023-2023.

Interested external applicants are invited to submit a resume to, no later than 4:00 pm on August 22, 2023, quoting posting #023-2023.

Accommodation at Family & Children’s Services of the Waterloo Region

We are committed to a selection process and work environment that is inclusive and barrier free. Accommodation will be provided in accordance with the Ontario Human Rights Code. Applicants need to make any accommodation requests for the interview or selection process known in advance by contacting the Human Resources Department at 519-576-1329. Human Resources will work with the applicant and the interview committee to arrange reasonable and appropriate accommodation for the selection process which will enable you to be assessed in a fair and equitable manner.