family and children's services of the waterloo region If you suspect child abuse or neglect please call. 519 576 0540 in the Kitchener area, 519 6236970 in the Cambridge area
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We can talk with you about your problems, in private. And we will keep you safe.
When adults hurt children and youth it's wrong. Sometimes it is called abuse. There are many different kinds of abuse. Child abuse is wrong.

There are many things that we can do to help make things better for you, and keep you safe. Hitting, pushing and yelling can all be abuse. Neglecting, refusing to support and not providing appropriate food and shelter can all be abuse. Abusing kids is wrong. It is never your fault.

If you think you're a victim of abuse or you think that a friend is being abused - we can help. If you are hurt or afraid, we are here to help you. You can call us anytime-- day or night, to talk about your problems, or to ask for help. We are here to keep you safe.

  • If you are experiencing serious conflict in your family;
  • If you are being or have been abused or neglected, or you are afraid you will be;
  • If you are aware of another child or youth who may be abused or neglected;
  • If you know or suspect that another child or youth is exposed to domestic violence;
  • If you need help regarding a pregnancy;
  • If, as a parent, you find the stress becoming overwhelming.
  • If your parents abuse drugs or alcohol, and you do not feel safe.
  • If you were kicked out of your house and have nowhere to stay.


Even if you don't need help right now, you can still read this information so you'll be prepared if you or a friend ever need help in the future.

If you do need help now call us. We're here to help you 24 hours a day, seven days a week.


You can visit one of our offices, in Kitchener or Cambridge between 8:30 a.m. and 4:30 p.m. Our offices are located at:

200 Ardelt Avenue, Kitchener, Ontario view map
168 Hespeler Road, Cambridge, Ontario view map


200 Ardelt Ave., Kitchener, ON, N2C 2L9168 Hespeler Rd., Cambridge, ON, N1R 6V7
phone: (519)576-0540fax: (519)576-4709 email: inquiries@facswaterloo.org